AI Customer Service for Pharmacies
Handle medicine inquiries, refill requests, and prescription status updates automatically—24/7 in your customers' language
Common Challenges for Pharmacies
📞 Constant Phone Calls
Customers calling repeatedly to check if medicines are in stock, taking up valuable staff time.
🔄 Refill Management
Tracking prescription refills manually leads to delays and customer frustration.
⏰ After-Hours Inquiries
Missing potential customers who need urgent information when you're closed.
🗣️ Language Barriers
Elderly customers or those preferring regional languages struggle to communicate effectively.
Your AI Pharmacy Assistant
A custom-configured AI agent that handles routine inquiries, so your staff can focus on in-person customer care
Stock Availability
Customers can check if specific medicines are available via phone, WhatsApp, or your website—instantly.
Refill Requests
Automated refill reminders and request processing. Customers can place refill orders anytime.
Prescription Status
Real-time updates on prescription status, ready-for-pickup notifications automatically.
Store Information
Hours, location, directions, and emergency contact information available 24/7.
Multi-Language
Serve customers in Hindi, Gujarati, English, or any regional language they prefer.
Smart Analytics
Track which medicines are most inquired about, peak call times, and customer trends.
MedCare Pharmacy, Ahmedabad
The Challenge
MedCare Pharmacy was receiving 80+ calls daily for stock inquiries and refill requests. Their two-person staff was overwhelmed, leading to long wait times and frustrated customers. Many elderly customers preferred speaking in Gujarati, creating communication challenges during busy hours.
The Solution
We deployed a custom AI agent integrated with their inventory system and prescription database. The agent handles stock checks, refill requests, and basic queries in English, Hindi, and Gujarati via phone and WhatsApp.
Results After 3 Months
"The AI assistant has been a game-changer for us. Our staff can now focus on customer care in-store while the AI handles routine inquiries. Customers love that they can check stock availability at midnight if they need to!"
— Rajesh Patel, Owner, MedCare Pharmacy
How It Works for Your Pharmacy
1. Initial Setup (Week 1)
- ✓We visit your pharmacy to understand your workflow
- ✓Configure integration with your inventory system
- ✓Build knowledge base with FAQs and policies
- ✓Set up phone number and WhatsApp integration
Zero Technical Burden
We handle all technical aspects. Your only job is to show us how your pharmacy operates.
Testing & Training
We test every scenario and train your team on managing the AI assistant.
2. Testing Phase (Week 2)
- ✓Test with sample queries in all languages
- ✓Staff training on dashboard and override options
- ✓Fine-tune responses based on your feedback
- ✓Set up escalation rules for complex queries
3. Go Live & Support (Week 3+)
- ✓Launch to customers with monitoring
- ✓24/7 technical support for any issues
- ✓Weekly reports on performance and insights
- ✓Continuous optimization based on usage data
Ongoing Partnership
We don't just set it up and disappear. We're your partner in continuously improving customer experience.
Simple, Transparent Pricing
Pay only for what you use—starting from just ₹5 per minute of AI speech-to-speech assistance. Includes setup, integration, training, and ongoing support. No hidden costs.
Frequently Asked Questions
Will it integrate with my existing pharmacy software?
Yes! We integrate with most popular pharmacy management systems. If you don't have a digital system, we can work with manual inventory checks too.
What if the AI doesn't understand a customer's query?
The AI is trained to recognize when it needs human assistance. It will politely transfer complex queries to your staff or take a message for callback.
How long does setup take?
Typically 2-3 weeks from contract signing to going live. We handle all technical work—you just need to provide business information.
Can I customize what the AI says to customers?
Absolutely! You have full control over messaging, tone, and what information is shared. We work with you to ensure it represents your brand perfectly.
What languages are supported?
We support 10+ Indian languages including Hindi, Gujarati, Tamil, Telugu, Marathi, Bengali, and more. The AI automatically detects and responds in the customer's preferred language.
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Ready to Transform Your Pharmacy's Customer Service?
Join leading pharmacies already using AI to serve customers better and reduce operational burden.