Privacy Policy
Last updated: 25/11/2025
1. Introduction
TeleAI Indic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI customer service solutions.
2. Information We Collect
2.1 Information You Provide
- Contact information (name, email, phone number) when you inquire about our services
- Business information and requirements during consultation
- Communication data when you interact with our AI agents or support team
- Payment information when you purchase our services (processed securely through third-party payment processors)
2.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
- Analytics data to improve our services
3. How We Use Your Information
- To provide, maintain, and improve our AI customer service solutions
- To communicate with you about our services, updates, and offers
- To process transactions and send related information
- To respond to your inquiries and provide customer support
- To train and improve our AI models (with proper anonymization)
- To analyze usage patterns and optimize user experience
- To comply with legal obligations and enforce our terms
4. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
- Employee training on data protection practices
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our services (cloud hosting, payment processing, analytics)
- Business Partners: With your consent, to provide integrated services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
- Object: Object to processing of your data for certain purposes
To exercise these rights, please contact us at privacy@teleai.tech
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and preferences
8. Third-Party Services
Our services may integrate with third-party platforms (WhatsApp, payment gateways, etc.). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Conversation data used to train AI models is anonymized and aggregated.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.