Terms and Conditions

1. Agreement to Terms

By accessing or using TeleAI Indic's services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and TeleAI Indic ("Company," "we," "us," or "our").

2. Description of Services

TeleAI Indic provides AI-powered customer service solutions for small and medium-sized businesses. Our Services include:

• Custom AI agent configuration and deployment
• Multi-language customer support automation
• Integration with telephony, WhatsApp, and web platforms
• Industry-specific knowledge base setup
• Analytics and reporting dashboards
• Ongoing technical support and maintenance

3. Service Agreement and Pricing

3.1 Service Packages

We offer customized service packages based on your business needs. Specific features, pricing, and terms will be outlined in a separate Service Agreement or Statement of Work (SOW).

3.2 Payment Terms

• Payment terms will be specified in your Service Agreement
• Fees are typically charged on a monthly or annual subscription basis
• Setup fees may apply for initial configuration
• Late payments may incur additional charges as specified in the agreement
• All fees are exclusive of applicable taxes unless stated otherwise

3.3 Refund Policy

Refunds are handled on a case-by-case basis. Setup fees are generally non-refundable after work has commenced. Monthly subscription fees may be prorated in certain circumstances as per the Service Agreement.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate business information and requirements
• Supply necessary materials (FAQs, policies, brand guidelines)
• Ensure you have rights to any content you provide
• Comply with all applicable laws and regulations
• Not use the Services for illegal or unauthorized purposes
• Maintain the confidentiality of your account credentials
• Notify us promptly of any security breaches

5. Intellectual Property Rights

5.1 Our Property

All intellectual property rights in the TeleAI Indic platform, technology, software, and Services remain our exclusive property. You are granted a limited, non-exclusive, non-transferable license to use the Services during the term of your agreement.

5.2 Your Content

You retain all rights to the content you provide. By using our Services, you grant us a limited license to use, process, and store your content solely to provide the Services. We will not use your proprietary business information for purposes other than service delivery without your consent.

5.3 AI Training Data

Conversation data may be used in anonymized and aggregated form to improve our AI models. No personally identifiable or business-sensitive information will be used without proper anonymization.

6. Service Level and Uptime

While we strive to maintain high availability, we do not guarantee uninterrupted service. Specific Service Level Agreements (SLAs) may be provided in your Service Agreement, including:

• Target uptime percentages
• Response times for support requests
• Maintenance windows
• Remedies for service interruptions

7. Data Privacy and Security

We take data privacy and security seriously. Our data handling practices are detailed in our Privacy Policy. Key points include:

• Encryption of data in transit and at rest
• Compliance with applicable data protection laws
• Regular security audits and updates
• Secure data centers and infrastructure
• Confidentiality of customer conversations and business data

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
• We are not responsible for third-party services or platforms (WhatsApp, telephony providers, etc.)
• We do not guarantee specific business outcomes or results from using our Services

9. Warranties and Disclaimers

9.1 Service Warranty

We warrant that our Services will be performed in a professional manner consistent with industry standards.

9.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Term and Termination

10.1 Service Term

The term of service will be specified in your Service Agreement, typically on a monthly or annual basis with automatic renewal unless cancelled.

10.2 Termination by Client

You may terminate the Services by providing written notice as specified in your Service Agreement (typically 30 days).

10.3 Termination by Us

We may terminate or suspend your access if you breach these Terms, fail to pay fees, or use the Services inappropriately.

10.4 Effect of Termination

• Access to the Services will cease
• Outstanding fees remain payable
• We will provide data export options as per the agreement
• Confidentiality obligations survive termination

11. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of the business relationship. This includes:

• Business strategies and operations
• Customer data and conversations
• Technical specifications and configurations
• Pricing and commercial terms

12. Indemnification

You agree to indemnify and hold harmless TeleAI Indic from any claims, damages, or expenses arising from:

• Your use of the Services
• Violation of these Terms
• Infringement of third-party rights
• Content you provide to the Services

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Services. Continued use after modifications constitutes acceptance of the updated Terms.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India. We encourage informal resolution before pursuing formal legal action.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with your Service Agreement and Privacy Policy, constitute the entire agreement between you and TeleAI Indic.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

15.3 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

15.4 Assignment

You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16. Contact Information

For questions about these Terms, please contact us: