AI Concierge for Hotels & Resorts
Handle room bookings, guest inquiries, and reservations automatically—24/7 in multiple languages
Common Challenges for Hotels
📞 Missed Booking Opportunities
Potential guests call after hours or during peak times and can't reach anyone, losing bookings to competitors.
🌍 International Guests
Language barriers with international and domestic tourists make communication challenging.
🔄 Repetitive Inquiries
Front desk staff spending hours answering the same questions about amenities, check-in times, and policies.
💳 Payment Coordination
Manual booking confirmations and payment processing slow down operations and create errors.
Your AI Hotel Manager
A sophisticated AI concierge that handles guest services, bookings, and inquiries—allowing your staff to focus on creating memorable experiences
Room Availability & Booking
Real-time room availability checks, instant booking confirmations, and reservation modifications via phone, WhatsApp, or web.
Reservation Management
Handle check-in/check-out times, booking modifications, cancellations, and send automated reminders to guests.
Payment Processing
Secure payment collection, advance payment requests, and invoice generation—all integrated with your system.
Amenity Information
Answer questions about spa, restaurant, pool, gym, and other facilities with accurate, up-to-date information.
Local Recommendations
Provide guests with directions, local attractions, restaurant recommendations, and transportation options.
Multi-Language Support
Communicate with guests in English, Hindi, regional languages, and even international languages.
Heritage Inn Resort, Udaipur
The Challenge
Heritage Inn, a 45-room boutique resort, was struggling with a small front desk team. They were missing booking calls during peak tourist season and spending excessive time answering basic questions. International tourists often faced language barriers, and after-hours inquiries went unanswered.
The Solution
We implemented an AI concierge integrated with their property management system. The agent handles booking inquiries, reservation confirmations, amenity questions, and local recommendations in English, Hindi, and Gujarati via phone, WhatsApp, and website chat.
Results After 4 Months
"We were skeptical at first, but the AI concierge has transformed how we operate. Guests love the instant responses, and we're no longer losing bookings during off-hours. Our team can now focus on in-person guest experiences instead of answering the same questions repeatedly."
— Meera Sharma, General Manager, Heritage Inn Resort
How It Works for Your Hotel
1. Discovery & Setup (Week 1-2)
- ✓Understand your property, services, and unique selling points
- ✓Integrate with your property management system (PMS)
- ✓Build comprehensive knowledge base with policies, amenities, local info
- ✓Configure payment gateway and booking workflows
Full-Service Approach
We handle all technical integration. You provide the hospitality expertise, we provide the AI expertise.
Brand Alignment
We ensure the AI reflects your hotel's personality and maintains your brand voice perfectly.
2. Customization & Testing (Week 2-3)
- ✓Train AI with your specific room types, pricing, and policies
- ✓Test booking flows, payment processing, and edge cases
- ✓Train your staff on the dashboard and tools
- ✓Set up escalation protocols for special requests
3. Launch & Optimization (Week 4+)
- ✓Gradual rollout with close monitoring
- ✓Collect guest feedback and optimize responses
- ✓Weekly performance reports and insights
- ✓Continuous updates based on seasonal needs and trends
Data-Driven Improvements
We analyze guest interactions to identify opportunities for upselling, service improvements, and operational efficiency.
Common Guest Interactions
🛎️ "Do you have rooms available for this weekend?"
The AI checks real-time availability, provides room options with pricing, and can complete the booking instantly—even at 2 AM.
🍽️ "What time does breakfast start?"
Instant responses about restaurant timings, menu options, and special dietary accommodations without staff intervention.
🚗 "How do I get from the airport to your hotel?"
Provides multiple transportation options, estimated costs, and can even arrange airport pickup through integrated services.
📝 "I need to modify my reservation dates"
Checks new date availability, calculates price differences, and processes modifications with confirmation—all automated.
💆 "What spa services do you offer?"
Lists all spa treatments, pricing, availability, and can book appointments directly through the integrated system.
✈️ "What are the best tourist spots nearby?"
Provides curated local recommendations, distances, timings, and tips—helping guests plan their stay better.
Simple, Transparent Pricing
Pay only for what you use—starting from just ₹5 per minute of AI speech-to-speech assistance. Enterprise solutions available for large properties and chains. Includes full setup, integration, training, and 24/7 support.
Frequently Asked Questions
Which property management systems do you integrate with?
We integrate with popular systems like IDS, eZee, Hotelogix, Staah, and others. If you use a different system, we can build custom integrations.
Can guests make direct bookings through the AI?
Yes! The AI can handle end-to-end booking including room selection, date confirmation, payment collection, and booking confirmation—all automatically synced with your PMS.
What happens during system downtime or maintenance?
The AI has fallback protocols. It will inform guests about the situation, collect their details, and ensure callbacks. We also schedule maintenance during low-traffic periods.
How do you handle special requests and group bookings?
For complex requests requiring human judgment (weddings, group events, special accommodations), the AI collects details and escalates to your team with all context.
Can international guests use this in their language?
Yes! Beyond Indian languages, we can configure support for international languages based on your typical guest demographics.
How secure is guest payment information?
All payments are processed through PCI-compliant payment gateways. We never store sensitive card information. The system follows industry-standard security protocols.
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Ready to Elevate Your Guest Experience?
Join forward-thinking hotels already using AI to increase bookings, delight guests, and reduce operational costs.